Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.


1.0 Website Access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

1.2 As a customer you are responsible for your customer account and actions taken within it. If you become aware or suspect that your customer account login details or any other details have become known to a third party, you should inform us immediately.


2.0 Use of Website

2.1 This website may be used for your own personal purposes and in accordance with these terms and conditions.

2.2 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

2.3 We reserve the right to restrict or remove your access to this website where you breach these terms and conditions.


3.0 Visitor Provided Information

3.1 The use of your personal information is covered under our Privacy Policy.

3.2 Where the facility exists you may provide reviews of the products purchased by you.

3.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.

3.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.

3.5 We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.


4.0 Product Information

4.1 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

4.2 Where an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

4.3 We reserve the right to alter all product pricing without notice.


5.0 Exclusion of Liability

5.1 We do not accept liability for any loss or damage that you suffer as a result of using this website.


6.0 Shipping

6.1 Please allow for up to 5 working days for delivery following the dispatch of your order.

6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.


7.0 Cancellations, Returns and Refunds

7.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

7.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

7.3 To meet the cancellation deadline, please notify us in writing via email or letter about cancelling the order before the cancellation period has expired.

7.4 No right of cancellation, refund or return exists under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once you have used your product, unless the product is defective and you are returning it for this reason.

7.5 No right of cancellation exists for personalised goods or goods where there may be hygiene issues, unless defective.

7.6 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost as soon as possible once you have cancelled the order.

7.7 Please observe the following procedure for all returns to us:

7.7.1 All returns are to be sent to the address stated at the end of these terms and conditions.

7.7.2 Repackage the product, including any accessories that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.

7.7.3 On a piece of paper please include your name, order number and the reason for a return. If you are returning your product because it is defective, please state the defect or defects.

7.7.4 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

7.7.5 We will not issue refunds for any items lost or stolen in transit to us.

7.7.6 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

7.7.7 Subject to the above, we will refund the purchase price of a returned product within 14 days of receiving the returned product.

7.7.8 We will refund the cost of postage incurred returning a product, if incorrectly sent by us. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

7.7.9 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.


8.0 Customer Complaints

8.1 All complaints are to be made in writing via email or letter.

8.2 We endeavour to respond to all customer complaints or queries within seven working days.


9.0 Law and Jurisdiction

9.1 These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


Contact Details

Chelle Ltd

Unit 23G Oak Road

West Chirton North Industrial Estate

North Shields

Tyne and Wear

NE29 8SF